Dutch Bros. Coffee, The coolest coffee in the room.
Dutch Bros. Coffee Company has definitely climbed to the top of the heap of coffee choices here in the pacific northwest. When I first moved to Oregon back in 2011, I was immediately made aware of their cult-like popularity because it seemed like every back window of every car had one of their stickers, some had multiple. Being from the east coast I was confused why people would be so in love with a drive-thru coffee place...Then I tried it and I too became hooked! It was more than the coffee, which had cool names, flavor combinations for me it was the vibe! Young, overly happy employees playing loud music, The small coffee hut had like 6 employees in it, and at first sight, you would think that was too many but you quickly realize they are having a blast in there and I felt very much apart of that experience. This is what makes Dutch Bros. unique they make coffee cool, so cool in fact that they have endless merch options that people can't seem to get enough of from shirts to mugs and travel mugs, their customers go nuts for it and this creates a buzz that is unmatched by any other coffee chain in the PNW. They are obviously very good at brand awareness and know how to market the brand in a cool way.
Dutch Bros is also very good at social media marketing they use bright colors, cool pictures and they post a lot. each of the coffee stands also have their own individual social media pages each one offering unique and creative posts that connect to their customer base in their local area, making you feel apart of the team in a way because you may see your favorite barista in a post or two so it doesn't feel "corporate". Unlike other major brands on social media Dutch Bros. fans engage with the posts as well
Here is a cool post about their most popular flavor. and this is how their customers react #addictedtodutchbros |
Dutch Bros. loves their customers and their customers love them. They have a culture that is unmatched, so much so that if you want to buy a piece of the franchise you must be hired on as a barista and work in that position for a minimum of 1 year before the company will consider bringing you on as a franchise owner because they will not allow anyone to disrupt the vibe they have built so if you don't buy into that culture then they don't want you. If I was their brand manager (and I would love to work on their marketing team) I would just expand upon the party atmosphere...even brighter colors, louder music and more merch for everyone.